Following a period of rapid expansion, medical imaging software company Intelerad has launched an internal initiative to improve the way it engages and supports clients. The shift comes in response to customer feedback after a two-year period marked by multiple acquisitions and operational scaling that, according to the company, outpaced its service capacity.

The newly implemented “Client Obsession” initiative focuses on improving client satisfaction through proactive communication, internal restructuring, and increased access to senior-level support. Company leaders say the transformation is designed to address prior service challenges and foster longer-term client relationships.

“We understand that clients have experienced real frustration as the company expanded. We’ve heard their feedback. That’s unacceptable, and we’re owning our missteps,” says Eric Grunden, chief client officer, who recently joined Intelerad to lead client experience improvements and drive operational excellence across all client-facing teams, in a release. “This transformation is a turning point, not just a set of tweaks, but instead a comprehensive shift in how we engage, support, and grow with our clients from day one.” 

Key elements of the initiative include:

• Restructuring of client-facing teams with an improved client-to-manager ratio
• Creation of a Critical Care Team to handle urgent support requests
• Implementation of direct-to-tier-2 support and “hyper care” pathways for high-priority accounts
• Increased emphasis on early issue detection and executive involvement
• Expanded training, updated protocols, and deployment of AI-based tools to streamline service

The company is also aiming for 75% of its client support team to consist of senior-level professionals with experience in PACS and healthcare systems.

According to Intelerad, the changes have already led to improvements. The company reports a customer satisfaction score above 90%, a 72% year-over-year reduction in dissatisfaction scores, and a 97% increase in its Net Promoter Score since 2022.

Grunden emphasizes that the work is ongoing and part of a broader cultural change rather than a temporary fix. “Client Obsession is not a campaign; it’s a cultural shift. We’re not chasing a finish line. We’re building lasting partnerships rooted in progress, trust, and shared outcomes,” he says in a release. “I want our clients to say, ‘Things are better today than they were yesterday. There were issues, but this partnership is the solution we need. And it just works.’”

Intelerad’s platform is used by nearly 2,500 healthcare organizations worldwide to manage imaging data and improve operational efficiency. 

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The US Food and Drug Administration (FDA) has released a new white paper emphasizing the importance of integrating cybersecurity into the connected technologies that support medical product manufacturing.

Modern manufacturing environments increasingly rely on operational technologies—such as programmable logic controllers and distributed control systems—that are often connected to networks but not originally designed with cybersecurity in mind. As a result, the FDA indicates that it can be difficult to determine what, when, and where network communications are occurring, potentially increasing the risk of cyber incidents.

In the white paper, Securing Technology and Equipment (Operational Technology) Used for Medical Product Manufacturing, the FDA notes that commercially available manufacturing equipment may not natively comply with national or international cybersecurity standards. To address this, the agency urges manufacturers to adopt state-of-the-art cybersecurity practices through careful system design and configuration.

The paper is intended to raise awareness and provide a summary of best practices to help reduce vulnerabilities across the US medical product manufacturing sector and its supply chain.

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The US Food and Drug Administration (FDA) has issued import alerts for select Olympus Medical Systems devices manufactured in Japan due to due to unresolved concerns related to quality system regulation violations.

The affected devices include specific models of ureterorenoscopes, bronchoscopes, laparoscopes, and automated endoscope reprocessors. These products, produced by Olympus Medical Systems Corporation and its subsidiaries, will now be refused entry into the US under Import Alert 89-04, which cites noncompliance at Olympus’ Aizu manufacturing facility.

The FDA says in the alert that it has taken actions related to quality system requirements and compliance concerns with Olympus and that it is continuing to engage with the company to accelerate corrective actions related to the ongoing violations and minimize risk to patients. 

“FDA takes seriously its role in assuring patients that medical devices are safe and effective,” reads the alert from the agency. 

What Health Care Providers Should Know

According to the FDA, health care providers should:

• Be aware of the import alerts and consult the FDA’s table of affected models and Unique Device Identifiers.
• Note that the alerts do not apply to related products such as replacement parts, connectors, or single-use consumables.
• Continue using devices already in use, provided they are functioning properly and not showing signs of damage.
• Follow all labeling and reprocessing instructions for cleaning and sterilization.
• Remove from service any devices that are damaged or fail a leak test.
• Establish maintenance and inspection schedules per manufacturer guidance.
• Discuss risks and benefits with patients prior to procedures involving the affected devices.
• Promptly report any adverse events to the FDA to aid in ongoing safety monitoring.

The FDA emphasizes its ongoing engagement with the company to ensure corrective actions are implemented and patient safety risks are mitigated. The FDA says it will update providers and the public as more information becomes available.

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By Alyx Arnett

In most dental clinics, when a compressor fails or an autoclave malfunctions, there’s no technician stationed just down the hall. Instead, dentists often face long waits for overbooked repair technicians.

With more than 200,000 practicing dentists in the United States and only about 3,200 dental equipment repair technicians,¹ the math doesn’t add up, says Darrine Miller, vice president of operations at UptimeServices, a provider of tools and training for healthcare facilities. “You can have all the dentists you want, but if their equipment doesn’t work, patients go unseen,” Miller says. “And that is the conundrum this country is in right now, without anyone really knowing it.”

Even when a technician is available, Miller says, formal training is often lacking—because it hasn’t existed. Military programs once filled that gap, but most have been phased out. In the absence of standardized education, technicians typically learn on the job, making it harder to ensure consistency and harder still to attract new talent to the field.

That’s now changing. UptimeServices and the College of Biomedical Equipment Technology (CBET) have launched the country’s first accredited dental equipment repair technician program. The goal: to formalize training, grow the technician pipeline, and better integrate dental technology into the healthcare technology management (HTM) fold.

A Hidden Crisis in Dental Equipment Servicing

Despite overlaps in equipment between dental and medical fields, the two have long operated in separate silos. Dental devices like sterilizers, imaging systems, and compressors fall squarely into the category of medical equipment—but in dental settings, they’ve often fallen outside the scope of HTM.

That divide extends to regulation. Hospitals are subject to oversight by the Centers for Medicare & Medicaid Services, with accrediting bodies like the Joint Commission and DNV enforcing strict protocols for equipment maintenance and safety. But about 80% of dentists practice in outpatient clinics and are not subject to those same requirements.² As a result, dental equipment is often serviced without the documentation, performance checks, or safety inspections that are standard in hospitals.

“The equipment that’s in those offices all needs to be maintained just like a traditional healthcare facility,” says Richard “Monty” Gonzales, president of CBET. 

But in practice, that often doesn’t happen. Instead of preventive maintenance, many clinics follow a fix-it-when-it-breaks model. “[A dentist] buys an autoclave. He puts it on the counter, and he uses it until it breaks,” says Matt Lau, senior manager of technician education at UptimeServices. “They’re doing spore tests, but nobody’s coming in to calibrate this thing ever.”

Even basic safety protocols can fall through the cracks. Lau says many dental offices don’t fully understand what an electrical safety check is or why it’s important. “It’s absolutely foreign to them,” says Lau, who helped develop the training curriculum for the new dental equipment repair technician program.

In some cases, even identifying broken equipment can be a challenge. “There’s a lot of confusion where [a technician will] get a call for a compressor, when it’s actually suction,” says Danielle McGeary, vice president of HTM at the Association for the Advancement of Medical Instrumentation (AAMI). “They come in with parts and tools to fix one thing, when it’s the other.”

These kinds of operational blind spots all trace back to a common cause: the lack of standardized education and training in dental equipment servicing.

The Fix: A First-of-Its-Kind Training Program

To fill that gap, the dental equipment repair technician program offers a dedicated pathway tailored to the needs of dental practices.

The primary offering is a 24-credit-hour certificate program composed of eight online courses. Three are dental-specific—covering the dental environment, dental utilities and support systems, and dental delivery systems. The other five build core technical skills: electronics, measurement and testing, troubleshooting, professional development, and safety procedures.

A second, three-phase pathway, offered through CBET’s business training arm, focuses solely on the dental-specific courses. The first phase—the dental environment—is entirely online, while the latter two—dental utilities and support systems, and dental delivery systems—follow a hybrid format: six weeks of virtual instruction followed by one week of hands-on lab training at CBET’s San Antonio, Texas, facility.

During the hands-on portion, students train on equipment in mock dental clinic zones. The utility room features compressors, vacuum pumps, water filtration systems, and amalgam separators. The operatory includes dental chairs, delivery units, lights, and imaging devices, along with smaller tools such as handpieces, curing lights, and ultrasonic scalers. In the sterilization area, students learn to operate autoclaves, ultrasonic cleaners, and other devices essential to instrument reprocessing.

One highlight of the program, Miller says, is that it doesn’t just teach students how to fix equipment. It also teaches them how dental clinics actually work, walking students through the day-to-day operations of a clinic, introducing them to the roles of various dental specialists, the flow of patient care, and the interpersonal dynamics they’ll encounter on the job. “In the dental world, dentists have an intimate relationship with their equipment because they actually physically own it, and they physically use it on all their patients, which is drastically different from the medical side of the business,” she says.

Themes like safety, documentation, and compliance run throughout. “It’s really bringing that HTM thinking into this area and making sure folks are properly trained to maintain all the equipment and understand all the equipment,” says McGeary. 

She adds that some devices like X-ray systems carry serious risks if handled improperly. “You need to be properly shielded. You can get hurt if you open up an X-ray without properly powering it down,” she says. “So there are a lot of safety concerns, too. It is really essential to ensure that these folks are very well trained before working on this equipment.”

Who It’s For: New Entrants and Current Biomeds

The dental equipment repair technician program offers a structured path into the field for those just starting out, as well as a way for current HTM professionals to broaden their skill set.

For newcomers, “This might be the thing that they’ve always wanted to do, but they just didn’t know it because they didn’t know it existed,” says Miller. 

To help establish the field as a recognized and viable career path, the program’s organizers are collaborating with organizations such as the HOSA (formerly Health Occupations Students of America) and the American Healthcare Apprenticeships (AHA). HOSA, recognized by the US Department of Education and the Department of Health and Human Services, is introducing dental repair to its network of more than 300,000 health-focused students nationwide. At the same time, AHA has created a program to help educate students and workforce commissions that dental equipment repair is a profession. AHA is also establishing pre-apprenticeship and apprenticeship pathways.

For those already working in HTM, the new program provides an opportunity to expand their skill set. As more hospitals and clinics incorporate dental services, HTM professionals are encountering equipment that falls outside their traditional training. “Some of the equipment that is in front of them now is dental, and they typically avoid it because they don’t have that experience,” Miller says. 

Formal training can not only expand a technician’s capabilities, but it can also open new revenue streams for HTM departments by filling scheduling gaps with dental service calls. And for some, it may offer the chance to branch out on their own. “I view it as an expansion of what biomed techs are doing now but with new product lines, different types of equipment, and different environments,” says Gonzales. 

Industry Backing: Manufacturers Step In

The program has garnered support from dental manufacturers like MGF Compressors, MARS Bio-Med, A-dec Dental Equipment, and DENTALEZ, which are contributing equipment and investing in technician education.

MGF Compressors, which manufactures compressed air systems for dental practices, donated compressors for students to use in CBET’s San Antonio lab. “The students can tear apart and put [the compressors] back together so they get comfortable with working on compressors,” says David Solomon, senior sales consultant for MGF Compressors.

Rouman Atanason, who runs MGF Compressors’ United States distribution warehouse, sees the program as an opportunity to ensure future technicians are better trained—especially amid a shrinking workforce. “In the last five, six years, we’ve seen a shortage where the old technicians were going, and the new ones coming in just didn’t have the knowledge on how to work on the equipment,” says Atanason. 

While original equipment manufacturer training remains valuable, Solomon says it’s more about “putting out the fire.” The national curriculum fills a broader gap. “My hope and aspiration would be that the school…teaches them about the full system so that they understand the differences between different compressors—how they should be sized, what needs need to be met—so that they could walk into any environment and understand what they’re looking at,” he says. 

MARS Bio-Med, a Canadian manufacturer specializing in mercury filtration and environmental safety, is supporting the program with both equipment donations and financial aid. The company has committed $25,000 in scholarship funding for 2025—which CBET has matched—and plans to double that amount in 2026 and 2027. The 2025 amount will fund 10 scholarships at $5,000 per student.

President Stu Sinukoff says a recognition of unmet need drives the company’s involvement. “There’s a big need for technicians to work on and fix the equipment that’s out there that really isn’t working,” he says. He also points to financial barriers that can keep aspiring students from participating. “There are people out there who don’t have a laptop, who can’t take the course,” he adds. “There are people in need everywhere, and that’s what MARS Bio-Med is about—helping people.”

The Road Ahead: Certification, Growth, and Industry Change

The dental equipment repair technician program, stakeholders say, could catalyze a broader shift toward professionalization, standardization, and recognition of dental service within the HTM field.

According to UptimeServices’ Lau, the program has the potential to elevate the status of dental technicians. “Us creating this accredited program where somebody can say they are certified on dental equipment…is going to bring a little more status to the dental industry,” he says.

Lau also sees opportunity for experienced HTM professionals to improve technical support in dental settings, where devices like blood pressure monitors are common but often go unserviced due to limited training. “The dentist is going to win because now we’re giving them a technician who actually knows what a physiological monitor is and knows how to repair it,” says Lau.

AAMI’s McGeary says the program supports broader efforts to bring dental equipment service into the HTM fold—including AAMI’s work with the American Dental Association to develop ST113, a standard focused on steam sterilization and sterility assurance in small dental clinics. While the existing American National Standards Institute/AAMI ST79 standard for steam sterilization in healthcare facilities is technically applicable to dental settings, much of its content is geared toward large, hospital-based facilities, says Amanda Benedict, AAMI’s vice president of sterilization. “We believe that this new standard will be an invaluable resource for professionals providing sterile processing at dental practices of all sizes and will support dental patient safety,” Benedict says.

As part of its efforts to support this sector, AAMI is also deepening its collaboration with UptimeHealth, the parent company of UptimeServices. In 2026, UptimeHealth’s Dental Fix Summit will be integrated into AAMI eXchange.

For Gonzales, the long-term vision is clear: Dental servicing should be treated as an essential part of HTM. “As we think about a dental office and dentists working on your mouth, that’s an important part of your overall healthcare,” he says. “So we should look at it the same way, through that same lens.”

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References: 

1. American Dental Association. US Dentist Demographics Dashboard. Available at: https://www.ada.org/resources/research/health-policy-institute/us-dentist-demographics
2. Vujicic M. American Dental Association Health Policy Institute. The Evolving Dental Practice Model: Data Update for 2023 on Practice Size and DSO Affiliation. Chicago. American Dental Association; 2024. Available at: https://www.ada.org/-/media/project/ada-organization/ada/ada-org/files/resources/research/hpi/hpi_evolving_dental_practice_model_2023.pdf?rev=897fa6b028054de1970f70334a3c47aa&hash=8A609BED936215ADDF0762956FE063B4

GE HealthCare is correcting certain Carestation devices due to the risk that they may not provide effective ventilation when used in volume control ventilation mode, according to a medical device recall notice from the US Food and Drug Administration (FDA). 

In these systems, effective ventilation can be achieved in pressure control ventilation or pressure control ventilation volume guarantee modes—or with manual ventilation. 

If this issue occurs, GE HealthCare notes that it will be apparent to the Carestation user through observation and multiple alarms. The inflated bellows, visible through transparent glass, will stop moving, and an audible alarm and visual “Unable to Drive Bellows” message will alert the user. Additional alarms, including apnea, EtCO2 low, MVexp low, RR low, and TVexp low, will also alert the user to inadequate ventilation.

The use of the affected product may cause serious adverse health consequences, including failure of ventilation resulting in hypoxia and death.  

A spokesperson with GE HealthCare says the company is working with hospitals to address the issue and ensure continued device use. “Patient safety is our top priority. After identifying a potential issue with certain Carestation anesthesia delivery systems that may impact effective ventilation in one specific mode of ventilation, we are providing hospitals with instructions to follow to continue use of their devices,” the spokesperson says. “We will be correcting all impacted systems. There have been no reports of patient injury as a result of this potential issue.”

Intended use of the Carestation is to provide monitored anesthesia care, general inhalation anesthesia, and/or ventilatory support to a wide range of patients (neonatal, pediatric, and adult). The anesthesia systems are suitable for use in a patient environment, such as hospitals, surgical centers, or clinics by a clinician qualified in the administration of general anesthesia.

This recall involves correcting certain devices and does not involve removing them from where they are used or sold. The FDA has identified this recall as the most serious type.

The affected product names are Carestation 620/650/650c and 750/750c Anesthesia Systems. 

Customers in the US with questions about this recall should contact GE HealthCare Service at 1-800-437-1171.  

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ECRI has published a collection of resources that can help healthcare leaders safely integrate artificial intelligence (AI) solutions into care delivery.

Healthcare organizations are increasingly looking to AI to streamline workflows and cut costs, but AI can pose significant risks to patient safety if not properly assessed and managed. 

AI-enabled tools offer wide-ranging benefits, and predictive AI is already being tested and used in care delivery with its scope set to expand into even more applications. These systems depend on high-quality data, robust clinical validation, and a clear understanding of their intended use. Inadequate training data, poor integration,and lack of transparency can lead to inappropriate outputs and degraded care.

ECRI’s new AI Resource Hub provides free, publicly accessible tools designed to help organizations thoughtfully procure, implement, and oversee AI technologies while addressing these critical safety and performance concerns.

The hub includes position papers, webinars, expert-authored articles, and regulatory insights. Among the key materials is ECRI’s seven-point position paper, which offers recommendations for assessing functionality, mitigating bias, and ensuring clinical validation. The paper also answers critical questions around regulatory clearance and post-deployment monitoring.

Additional resources cover ECRI’s recent submission to the White House Office of Science and Technology Policy, ethical frameworks for AI use, and guidance for managing machine learning updates in AI-enabled medical devices.

The resource hub also features materials previously available only to ECRI members, reflecting what the organization calls an “unmet need” for industry-wide support in responsible AI integration.

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GE HealthCare is showcasing its latest molecular imaging technologies for cardiology—including Flyrcado (flurpiridaz F 18)—at the Society of Nuclear Medicine and Molecular Imaging (SNMMI) Annual Meeting in New Orleans. The company’s portfolio, which includes imaging systems, radiopharmaceuticals, and analysis software, is aimed at improving the diagnosis and monitoring of cardiovascular disease (CVD), including coronary artery disease (CAD).

Central to this effort is GE HealthCare’s Flyrcado (flurpiridaz F 18) injection, a PET myocardial perfusion imaging (MPI) agent developed for use in patients with known or suspected CAD. Approved for use in the US, Flyrcado provides clinicians with a new option for cardiac PET imaging, offering higher diagnostic efficacy than SPECT MPI—the more commonly used modality in nuclear cardiology today.

“Flyrcado represents one of the most significant advancements in nuclear cardiology in decades,” says Marcelo Fernando DiCarli, MD, chief of the Division of Nuclear Medicine and Molecular Imaging, Department of Radiology and Executive Director, Cardiovascular Imaging Program, Departments of Radiology and Medicine, Brigham and Women’s Hospital, in a release. “For the first time in nearly 20 years, we have a new PET myocardial perfusion tracer that brings latest imaging technology within reach for patients across the US. The image quality is exceptional, and its use has the potential to reduce unnecessary invasive procedures by improving diagnostic confidence.”

Coverage Expands for Flyrcado F 18

Flyrcado was recently launched in select US markets. As of April 1, the agent received CMS pass-through status and a specific HCPCS billing code. GE HealthCare reports that it is now covered by all seven Medicare Administrative Contractors and included in updated commercial cardiac PET coverage policies affecting more than half of the US commercially insured population. Additional policy updates are expected later in the year. The company has also introduced a Flyrcado Support Center to assist with benefits investigation, coding, and claims submissions.

Flyrcado is compatible with multiple PET/CT systems, including Omni Legend, which GE HealthCare says supports flexible cardiac PET workflows. The system is designed to accommodate a range of tracers and is part of a scalable platform developed to meet demands for shorter scan times and lower radiation doses.

“With coverage now in place for all traditional Medicare beneficiaries, along with updated PET coverage policies in place for more than half of the nation’s commercially insured beneficiaries, millions of Americans—many at risk for or living with coronary artery disease, the leading cause of death in the US—will have greater access to this innovative technology,” says Eric Ruedinger, vice president and general manager of GE HealthCare’s pharmaceutical diagnostics division for the US and Canada, in a release. 

SPECT/CT and Software Spotlighted

Additional cardiac imaging technologies on display include:

• StarGuide and Aurora: SPECT/CT systems designed to support cardiac diagnostics by capturing gamma rays from injected tracers. Both systems are optimized for image quality and scan efficiency, allowing clinicians to assess both physiological and structural cardiac conditions.
• MIM Software: Provides tools for multimodality image viewing, cardiac image fusion, and integration pathways for analysis across platforms.

These technologies aim to support early diagnosis, risk stratification, treatment planning, and monitoring in cardiology. According to GE HealthCare, molecular imaging—including PET and SPECT—offers detailed insights into biological processes, helping clinicians tailor treatment strategies and assess therapy response.

Photo caption: Flyrcado (flurpiridaz F 18)

Photo credit: GE HealthCare

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At the Society of Nuclear Medicine and Molecular Imaging (SNMMI) Annual Meeting, GE HealthCare is highlighting new technologies designed to support precision care in theranostics and molecular imaging. 

The company’s latest innovations include AI-powered software for tumor burden analysis, new imaging systems, and radiopharmaceutical tools intended to streamline workflows and support personalized treatment planning.

“Every day counts when it comes to cancer care. The latest theranostics solutions will help our care teams more quickly and easily keep tabs on patient readiness and reduce patient coordination time—freeing up more time for clinicians to focus on direct patient care,” says Erik Mittra, MD, PhD, professor of diagnostic radiology in the at Oregon Health & Science University, in a release.

Among the new releases is LesionID Pro, a version of GE HealthCare’s MIM Software featuring automated, zero-click pre-processing. The tool is designed to help physicians reduce time spent on manual lesion segmentation and image registration when analyzing whole-body tumor burden. According to GE HealthCare, the software improvements aim to support therapy response monitoring and more efficient reporting.

Molecular imaging—such as positron emission tomography (PET) and single photon emission computed tomography (SPECT)—plays a central role in theranostics by helping clinicians monitor disease and guide treatment. GE HealthCare’s updates to LesionID Pro aim to address common challenges in this space, including time-consuming manual processes. The latest version includes algorithm improvements that provide whole-body tumor volume data, which physicians can review and finalize using newly designed tools.

Theranostics-Enabling Solutions on Display

Also on display at SNMMI, as part of GE HealthCare’s portfolio of theranostics-enabling solutions, are the following innovations:

• MINItrace Magni: GE HealthCare’s newest cyclotron technology, designed with a small footprint (about the size of a commercial refrigerator) and the goal of providing an easy-to-site, easy-to-install solution for the reliable, in-house production of commercial PET tracers and radiometals, including Gallium-68, used in diagnostic imaging to support personalized care plans.
• Omni Legend: A PET/CT system designed to reduce dose by up to 40% while maintaining image quality. The system is intended to support growing demand for high-performance PET/CT in theranostic applications.
• StarGuide: A digital SPECT/CT system with 12 CZT detectors that offers 3D imaging and short scan times. The design supports lesion detection, therapy monitoring, and high patient throughput.
• Aurora: A dual-head SPECT/CT system featuring a 40 mm CT detector and dose reduction capabilities. The system is designed to provide image quality and operational efficiency in hybrid imaging environments.
• Theranostics Pathway Manager Tile: An application available through GE HealthCare’s Command Center software. The tool is designed to help clinical teams coordinate the theranostics care pathway by tracking patient readiness for therapy and consolidating information from multiple sources. Oregon Health & Science University will be an early adopter.

“Precision care is the future of oncology—and theranostics is at the heart of that future. The integration of advanced imaging and AI-powered software is accelerating the adoption of theranostics in clinical practice,” says Shyam Srinivas, MD, PhD, chief of nuclear medicine, associate clinical professor, Department of Radiological Sciences, University of California, Irvine, in a release. “With tools like GE HealthCare’s Omni Legend, StarGuide, and MIM software at our disposal, we now have the ability to visualize disease with great clarity, quantify tumor burden efficiently, and make fast, informed decisions.”

Photo caption: LesionID Pro

Photo credit: GE HealthCare

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Compass One Healthcare has announced its signature healthcare technology management (HTM) brand: Intelas. The new name reflects the company’s strategy to deliver scalable, integrated clinical engineering services across health systems while continuing to support hospitals through on-site programs and data-driven asset management.

“Healthcare now spans urgent care clinics, ambulatory surgery centers, imaging centers, and more, and systems must manage the thousands of devices needed to connect and share data,” says Jim Cheek, president of Intelas, in a release. “Intelas captures what we stand for today: data-driven decisions, consistent performance, and a team that brings clarity and confidence to every stage of the equipment lifecycle.”

Intelas is now its own branded solution under the Compass One Healthcare umbrella with its own structure, specialized tools, and a clear strategy. The core team, leadership, and national service footprint remain unchanged.

According to the company, Intelas continues to deliver dedicated, site-based clinical engineering programs with 24/7 support and expertise in managing biomedical and imaging equipment. The name is intended to better reflect the scale and impact of its work within healthcare organizations.

Intelas will remain aligned with Compass One’s other sectors, including Morrison Healthcare for food and nutrition, TouchPoint for food and support services, and Crothall Healthcare for environmental and support services.

“Intelas reflects who we’ve become today, through our expanded capabilities and offerings and use of data and analytics. We’re excited for the future of HTM and smarter asset management,” says Cheek in a release.

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reLink Medical, a provider of medical equipment disposition solutions, has expanded its platform to include medical device procurement, rental services, and flat-rate repair options. The additions aim to support healthcare providers throughout the entire equipment lifecycle, from acquisition to retirement.

The expanded offerings are integrated into reLink Medical’s existing platform, which supports hospitals, healthcare networks, ambulatory surgical centers, and other providers in managing clinical assets. The company says in a press release that the updates are designed to streamline equipment sourcing, improve cost efficiency, and simplify logistics.

“We built our reputation by helping thousands of hospitals handle the final stage of their equipment lifecycle. Now, we’re bringing that same reliability and innovation to the very beginning,” says Jeff Dalton, CEO of reLink Medical, in a release. “With a unified platform for sourcing, renting, repairing, and retiring equipment, we’re reimagining what full-service support really means. It’s about delivering more value, more flexibility, and more choices to our partners across the entire equipment lifecycle.”

The latest release of reLink Online now includes:

• Purchasing options for new and recertified equipment from leading manufacturers and third-party suppliers
• Flat-rate repair services with quick turnaround times, consistent quality, and optional loaner equipment
• Medical equipment rental with flexible terms and transparent pricing, useful for temporary needs such as surge capacity or renovations
• Continued access to reLink’s decommissioning and asset recovery services through the reLink360 model

According to the company, the expanded platform is intended to help healthcare providers make more informed equipment decisions while maintaining operational continuity and cost control.

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