By Alyx Arnett

In most dental clinics, when a compressor fails or an autoclave malfunctions, there’s no technician stationed just down the hall. Instead, dentists often face long waits for overbooked repair technicians.

With more than 200,000 practicing dentists in the United States and only about 3,200 dental equipment repair technicians,¹ the math doesn’t add up, says Darrine Miller, vice president of operations at UptimeServices, a provider of tools and training for healthcare facilities. “You can have all the dentists you want, but if their equipment doesn’t work, patients go unseen,” Miller says. “And that is the conundrum this country is in right now, without anyone really knowing it.”

Even when a technician is available, Miller says, formal training is often lacking—because it hasn’t existed. Military programs once filled that gap, but most have been phased out. In the absence of standardized education, technicians typically learn on the job, making it harder to ensure consistency and harder still to attract new talent to the field.

That’s now changing. UptimeServices and the College of Biomedical Equipment Technology (CBET) have launched the country’s first accredited dental equipment repair technician program. The goal: to formalize training, grow the technician pipeline, and better integrate dental technology into the healthcare technology management (HTM) fold.

A Hidden Crisis in Dental Equipment Servicing

Despite overlaps in equipment between dental and medical fields, the two have long operated in separate silos. Dental devices like sterilizers, imaging systems, and compressors fall squarely into the category of medical equipment—but in dental settings, they’ve often fallen outside the scope of HTM.

That divide extends to regulation. Hospitals are subject to oversight by the Centers for Medicare & Medicaid Services, with accrediting bodies like the Joint Commission and DNV enforcing strict protocols for equipment maintenance and safety. But about 80% of dentists practice in outpatient clinics and are not subject to those same requirements.² As a result, dental equipment is often serviced without the documentation, performance checks, or safety inspections that are standard in hospitals.

“The equipment that’s in those offices all needs to be maintained just like a traditional healthcare facility,” says Richard “Monty” Gonzales, president of CBET. 

But in practice, that often doesn’t happen. Instead of preventive maintenance, many clinics follow a fix-it-when-it-breaks model. “[A dentist] buys an autoclave. He puts it on the counter, and he uses it until it breaks,” says Matt Lau, senior manager of technician education at UptimeServices. “They’re doing spore tests, but nobody’s coming in to calibrate this thing ever.”

Even basic safety protocols can fall through the cracks. Lau says many dental offices don’t fully understand what an electrical safety check is or why it’s important. “It’s absolutely foreign to them,” says Lau, who helped develop the training curriculum for the new dental equipment repair technician program.

In some cases, even identifying broken equipment can be a challenge. “There’s a lot of confusion where [a technician will] get a call for a compressor, when it’s actually suction,” says Danielle McGeary, vice president of HTM at the Association for the Advancement of Medical Instrumentation (AAMI). “They come in with parts and tools to fix one thing, when it’s the other.”

These kinds of operational blind spots all trace back to a common cause: the lack of standardized education and training in dental equipment servicing.

The Fix: A First-of-Its-Kind Training Program

To fill that gap, the dental equipment repair technician program offers a dedicated pathway tailored to the needs of dental practices.

The primary offering is a 24-credit-hour certificate program composed of eight online courses. Three are dental-specific—covering the dental environment, dental utilities and support systems, and dental delivery systems. The other five build core technical skills: electronics, measurement and testing, troubleshooting, professional development, and safety procedures.

A second, three-phase pathway, offered through CBET’s business training arm, focuses solely on the dental-specific courses. The first phase—the dental environment—is entirely online, while the latter two—dental utilities and support systems, and dental delivery systems—follow a hybrid format: six weeks of virtual instruction followed by one week of hands-on lab training at CBET’s San Antonio, Texas, facility.

During the hands-on portion, students train on equipment in mock dental clinic zones. The utility room features compressors, vacuum pumps, water filtration systems, and amalgam separators. The operatory includes dental chairs, delivery units, lights, and imaging devices, along with smaller tools such as handpieces, curing lights, and ultrasonic scalers. In the sterilization area, students learn to operate autoclaves, ultrasonic cleaners, and other devices essential to instrument reprocessing.

One highlight of the program, Miller says, is that it doesn’t just teach students how to fix equipment. It also teaches them how dental clinics actually work, walking students through the day-to-day operations of a clinic, introducing them to the roles of various dental specialists, the flow of patient care, and the interpersonal dynamics they’ll encounter on the job. “In the dental world, dentists have an intimate relationship with their equipment because they actually physically own it, and they physically use it on all their patients, which is drastically different from the medical side of the business,” she says.

Themes like safety, documentation, and compliance run throughout. “It’s really bringing that HTM thinking into this area and making sure folks are properly trained to maintain all the equipment and understand all the equipment,” says McGeary. 

She adds that some devices like X-ray systems carry serious risks if handled improperly. “You need to be properly shielded. You can get hurt if you open up an X-ray without properly powering it down,” she says. “So there are a lot of safety concerns, too. It is really essential to ensure that these folks are very well trained before working on this equipment.”

Who It’s For: New Entrants and Current Biomeds

The dental equipment repair technician program offers a structured path into the field for those just starting out, as well as a way for current HTM professionals to broaden their skill set.

For newcomers, “This might be the thing that they’ve always wanted to do, but they just didn’t know it because they didn’t know it existed,” says Miller. 

To help establish the field as a recognized and viable career path, the program’s organizers are collaborating with organizations such as the HOSA (formerly Health Occupations Students of America) and the American Healthcare Apprenticeships (AHA). HOSA, recognized by the US Department of Education and the Department of Health and Human Services, is introducing dental repair to its network of more than 300,000 health-focused students nationwide. At the same time, AHA has created a program to help educate students and workforce commissions that dental equipment repair is a profession. AHA is also establishing pre-apprenticeship and apprenticeship pathways.

For those already working in HTM, the new program provides an opportunity to expand their skill set. As more hospitals and clinics incorporate dental services, HTM professionals are encountering equipment that falls outside their traditional training. “Some of the equipment that is in front of them now is dental, and they typically avoid it because they don’t have that experience,” Miller says. 

Formal training can not only expand a technician’s capabilities, but it can also open new revenue streams for HTM departments by filling scheduling gaps with dental service calls. And for some, it may offer the chance to branch out on their own. “I view it as an expansion of what biomed techs are doing now but with new product lines, different types of equipment, and different environments,” says Gonzales. 

Industry Backing: Manufacturers Step In

The program has garnered support from dental manufacturers like MGF Compressors, MARS Bio-Med, A-dec Dental Equipment, and DENTALEZ, which are contributing equipment and investing in technician education.

MGF Compressors, which manufactures compressed air systems for dental practices, donated compressors for students to use in CBET’s San Antonio lab. “The students can tear apart and put [the compressors] back together so they get comfortable with working on compressors,” says David Solomon, senior sales consultant for MGF Compressors.

Rouman Atanason, who runs MGF Compressors’ United States distribution warehouse, sees the program as an opportunity to ensure future technicians are better trained—especially amid a shrinking workforce. “In the last five, six years, we’ve seen a shortage where the old technicians were going, and the new ones coming in just didn’t have the knowledge on how to work on the equipment,” says Atanason. 

While original equipment manufacturer training remains valuable, Solomon says it’s more about “putting out the fire.” The national curriculum fills a broader gap. “My hope and aspiration would be that the school…teaches them about the full system so that they understand the differences between different compressors—how they should be sized, what needs need to be met—so that they could walk into any environment and understand what they’re looking at,” he says. 

MARS Bio-Med, a Canadian manufacturer specializing in mercury filtration and environmental safety, is supporting the program with both equipment donations and financial aid. The company has committed $25,000 in scholarship funding for 2025—which CBET has matched—and plans to double that amount in 2026 and 2027. The 2025 amount will fund 10 scholarships at $5,000 per student.

President Stu Sinukoff says a recognition of unmet need drives the company’s involvement. “There’s a big need for technicians to work on and fix the equipment that’s out there that really isn’t working,” he says. He also points to financial barriers that can keep aspiring students from participating. “There are people out there who don’t have a laptop, who can’t take the course,” he adds. “There are people in need everywhere, and that’s what MARS Bio-Med is about—helping people.”

The Road Ahead: Certification, Growth, and Industry Change

The dental equipment repair technician program, stakeholders say, could catalyze a broader shift toward professionalization, standardization, and recognition of dental service within the HTM field.

According to UptimeServices’ Lau, the program has the potential to elevate the status of dental technicians. “Us creating this accredited program where somebody can say they are certified on dental equipment…is going to bring a little more status to the dental industry,” he says.

Lau also sees opportunity for experienced HTM professionals to improve technical support in dental settings, where devices like blood pressure monitors are common but often go unserviced due to limited training. “The dentist is going to win because now we’re giving them a technician who actually knows what a physiological monitor is and knows how to repair it,” says Lau.

AAMI’s McGeary says the program supports broader efforts to bring dental equipment service into the HTM fold—including AAMI’s work with the American Dental Association to develop ST113, a standard focused on steam sterilization and sterility assurance in small dental clinics. While the existing American National Standards Institute/AAMI ST79 standard for steam sterilization in healthcare facilities is technically applicable to dental settings, much of its content is geared toward large, hospital-based facilities, says Amanda Benedict, AAMI’s vice president of sterilization. “We believe that this new standard will be an invaluable resource for professionals providing sterile processing at dental practices of all sizes and will support dental patient safety,” Benedict says.

As part of its efforts to support this sector, AAMI is also deepening its collaboration with UptimeHealth, the parent company of UptimeServices. In 2026, UptimeHealth’s Dental Fix Summit will be integrated into AAMI eXchange.

For Gonzales, the long-term vision is clear: Dental servicing should be treated as an essential part of HTM. “As we think about a dental office and dentists working on your mouth, that’s an important part of your overall healthcare,” he says. “So we should look at it the same way, through that same lens.”

ID 24121262 @ BrunoWeltmann | Dreamstime.com

References: 

1. American Dental Association. US Dentist Demographics Dashboard. Available at: https://www.ada.org/resources/research/health-policy-institute/us-dentist-demographics
2. Vujicic M. American Dental Association Health Policy Institute. The Evolving Dental Practice Model: Data Update for 2023 on Practice Size and DSO Affiliation. Chicago. American Dental Association; 2024. Available at: https://www.ada.org/-/media/project/ada-organization/ada/ada-org/files/resources/research/hpi/hpi_evolving_dental_practice_model_2023.pdf?rev=897fa6b028054de1970f70334a3c47aa&hash=8A609BED936215ADDF0762956FE063B4

By Alyx Arnett

When I saw US News & World Report rank “medical equipment repairer” among the top 15 “Best Jobs You’ve Never Heard Of,” it felt like validation for a career path that’s long gone underrecognized: healthcare technology management (HTM). As someone who covers this field daily, the ranking isn’t surprising, but it’s a reminder of just how much work remains to raise public awareness of this essential profession.

Even as HTM professionals play a critical role in advancing healthcare, their work remains largely unknown outside the industry. From my perspective, that lack of recognition is one of the biggest hurdles to growth. If we want to strengthen this profession’s future, we need a more unified, intentional effort to raise its profile.

Starting With Better Branding

For years, the HTM field has faced a branding challenge, so it was no surprise to Roger Bowles, CBET, EdD, that it showed up (again) on a list of jobs people have never heard of. (Similar rankings go back at least a decade.) “I still think that the variety of names assigned to this job is probably one of the reasons,” says Bowles, who teaches in the department of biomedical equipment technology at Texas State Technical College and serves on 24×7’s advisory board. “Medical equipment repair, biomedical equipment technician, healthcare technology management, plus several others, can describe very similar job functions.”

Federal job classifications don’t help either. As Stephen Grimes, principal consultant at Strategic Healthcare Technology Associates LLC and a 24×7 advisory board member, points out, the US Bureau of Labor Statistics tracks job growth for “medical equipment repairers”—a category projected to grow 18.4% from 2023 to 2033—but doesn’t separately recognize titles like biomedical equipment technician or clinical engineer. Clinical engineering is instead lumped under broader roles like bioengineering. That lack of precision makes it harder to measure the profession’s full impact—and harder to advocate for it.

This fragmentation can also make it harder for students to discover the field, harder for school counselors to advise toward it, and harder for employers to classify and promote it consistently. The result? A profession in high demand that remains, for many, hidden in plain sight. That’s why a clearer, more consistent approach to branding—starting with standardized terminology—isn’t just helpful; it’s necessary.

Why Advocacy Must Scale Up

Grimes believes that real change will require coordinated advocacy—not just by individuals but by the professional organizations that represent them.

“While the contributions of individual HTM professionals are important in raising the visibility of HTM, the truth is that HTM professional organizations are going to be better equipped to have a greater impact in raising an awareness of and demand for HTM involvement in the healthcare delivery process,” says Grimes.

That means going beyond internal conversations and engaging directly with both regulators and influential players in healthcare delivery. On the regulatory side, Grimes points to agencies like the Centers for Medicare & Medicaid Services, the US Food and Drug Administration, state health departments, and accrediting bodies such as The Joint Commission and the Center for Improvement in Healthcare Quality. On the stakeholder side, he emphasizes the value of forging ties with healthcare associations representing hospital executives, clinicians, finance leaders, risk managers, and engineers.

“This organization-to-organization level engagement is going to be the most effective way to reach out to those critical stakeholders who are ultimately in the best position to retain and make effective use of HTM professionals in healthcare delivery,” Grimes says.

These efforts can take many forms: publishing HTM-related content in stakeholder journals, hosting joint sessions at conferences, or inviting regulators and administrators to speak at HTM events. Real visibility won’t come from behind-the-scenes work alone; it requires showing up in the right rooms, with the right message.

A Model for Collaboration

HTM organizations have made attempts to collaborate in the past, but sustaining those efforts has proven difficult. As Grimes notes, “AAMI, ACCE, and HIMSS have established a collaborative community in 2008 and a healthcare technology alliance in 2017. But both efforts eventually lost focus, and the collaboration unfortunately petered out.”¹

Rather than serving as a critique, this history should be seen as a call to action. As healthcare technology becomes more complex and interconnected, so too does the need for coordinated advocacy. Without a unified voice, HTM risks remaining underrecognized.

Grimes suggests the HTM community may benefit from looking beyond its own borders for inspiration. He points to the American Institute of Medical and Biological Engineering (AIMBE) as a potential model for lasting, cross-sector collaboration. AIMBE unites four distinct but interconnected groups: leaders in biomedical engineering, academic institutions, professional societies, and industry stakeholders. By aligning education, workforce development, and advocacy across these sectors, the organization offers a possible blueprint for HTM. 

“Theoretically, it should be easy to bring these shared interest groups together to ensure relevant education, advocacy, and work roles. Perhaps an arrangement like this could be used as a starting point,” Grimes says. That kind of integrated model could also strengthen the pipeline of future professionals by connecting HTM organizations and academia in a way that helps students discover and prepare for the field.

For HTM, a sustainable alliance could be the missing link between recognition and progress.

A Critical Need, A Shared Responsibility

Despite ongoing challenges, Bowles says he’s seeing signs of progress. “I do think that we have made great strides in getting it more recognized,” he says. “At least now it is probably more heard of than it used to be.”

One positive trend: younger students are entering the field. “I’ve noticed that over the past 10 years or so, the average age of our students has decreased, and we are getting more people straight out of high school enrolling in our program,” says Bowles.

Still, widespread awareness remains elusive. HTM isn’t just about fixing equipment, as the title “medical equipment repairer” suggests; it’s about managing the entire lifecycle of increasingly complex medical technology. When the profession is reduced to a repair function, it reinforces a perception gap that can hinder recruitment and obscure its broader impact.

Grimes puts it plainly: “It can be argued that there is a critical need for HTM services in healthcare delivery if we are to realize the potential of emerging technologies that will enhance the quality and accessibility of healthcare both domestically and globally.”

But that future depends on action now. Awareness doesn’t grow on its own. It takes sustained effort—from professional societies, educators, industry leaders, and current HTM professionals themselves—to tell this story clearly, consistently, and often.

“I believe it will continue to be a rewarding career path for decades to come,” Bowles says. But for too many, it’s still the best job they’ve never heard of. 

Let’s change that.

ID 31924913 © Dmytro Konstantynov | Dreamstime.com

Reference

1. Grimes S. Commentary: How can a fractured healthcare technology support industry hope to be effective? Biomed Instrum Technol. 2019;53(4):286-8.

In recognition of a growing field, Florida Atlantic University’s College of Engineering and Computer Science (COECS) has created a Department of Biomedical Engineering. The newly established department will focus on three key areas: biomaterials and tissue engineering; smart health systems; and bio-robotics. 

The COECS faculty are already performing state-of-the-art research and development around health and medicine funded by government funding agencies including the National Institutes of Health, the National Science Foundation, the Florida Department of Health, and other philanthropic entities. Sponsored research topics include advanced biomedical devices for point-of-care testing, tissue engineering, hybrid bio-robotics for assistive technologies, opto-electronics and bio-photonics, and processing and analyzing of bio-signals for detection of pathology.

The existing research in Florida Atlantic University’s engineering has created fertile ground for the formation of a new department dedicated to biomedical engineering and further boosts the COECS’s burgeoning research program, according to a release from the univeristy. Moreover, the interdisciplinary nature of biomedical engineering also will magnify research excellence university-wide through collaborations with the Christine E. Lynn College of Nursing, Schmidt College of Medicine, and Charles E. Schmidt College of Science.

“The impetus to create our new Department of Biomedical Engineering was spurred by the significant projected growth of job opportunities related to this field nationally, statewide, and, in particular, in Southeast Florida,” says Stella Batalama, PhD, dean of Florida Atlantic University’s COECS, in a release. “We have invested in a brand-new clean room that will help our students learn micro- and nano-manufacturing techniques for medical devices and sensors as well as a new biomedical laboratory fully loaded with state-of-the-art instrumentation. These substantive investments together with the innovative educational curricula will collectively provide a hands-on educational experience in biomedical engineering, designing and manufacturing of devices and other technologies to improve health, while also preparing students for medical school or advanced studies.”

AI-Integration and Advanced Degrees

The United States Bureau of Labor Statistics estimates a projected growth of 5% from 2022 to 2032 for employment of bioengineers and biomedical engineers, faster than the average for all other occupations (3%). As of May 2023, the median annual wage for bioengineers and biomedical engineers was $99,550.

“We are excited to launch our Department of Biomedical Engineering to provide students interested in both engineering and the medical fields with innovative curricula that focuses on technical knowledge, advanced research methods and instrumentation, integration of computer science knowledge, and internship opportunities. Florida Atlantic University’s four-year biomedical engineering program will be one of the first programs in the nation to offer the opportunity for studying and integrating artificial intelligence into a 4+1 BS/MS program. In this program, the students will receive a bachelor’s in biomedical engineering and a master’s in AI,” says Javad Hashemi, PhD, inaugural chair and professor of Florida Atlantic University’s Department of Biomedical Engineering, who currently serves as associate dean for research and a professor in the COECS, in a release. “From cancer to neurological disorders to cardiovascular disease, our biomedical engineers will be the masterminds behind innovative AI-powered technologies and therapies that are changing the landscape of medicine and health care as we know it.” 

In terms of more advanced degrees in the biomedical field, a flexible PhD program is being designed to accommodate formal joint student advising with faculty from Christine E. Lynn College of Nursing, Schmidt College of Medicine, and Charles E. Schmidt College of Science. An MD/PhD pathway also will be available for a select group of high-achieving students. All tracks within these programs require a research course, an internship with a medical institution or industry and will offer an opportunity for an international experience.

Enrollment Open Now

Florida Atlantic University expects to enroll approximately 25 students by the end of year one and about 200 students by year four. The new Department of Biomedical Engineering is located on the Boca Raton campus with courses and laboratory work also available on the John D. MacArthur Campus in Jupiter.

“The Department of Biomedical Engineering is an exciting addition to our programs within the College of Engineering and Computer Science and builds on our existing strengths and resources, our stellar faculty, and the outstanding collaborations we have across the university,” says Batalama in a release. “Biomedical engineering students will learn from faculty across many engineering departments and will be part of cross-disciplinary collaborations on campus and throughout the community.” 

According to the American Society for Engineering Education, in 2021, 8,165 bachelor’s degrees were awarded nationally for biomedical engineering, ranking in the top 10 degrees awarded in engineering disciplines, just slightly below computer engineering (8,244).

Applications are being accepted for admission this year. For more information or to apply, contact Javad Hashemi, PhD, at 561-297-3438 or jhashemi@fau.edu.  

Photo caption: The Department of Biomedical Engineering will focus on biomaterials and tissue engineering, smart health systems, and bio-robotics. 

Photo credit: Alex Dolce

Related Read:

By Alyx Arnett

Once the domain of gamers and tech hobbyists, virtual reality (VR) is making inroads into healthcare technology management (HTM). Whether it’s a student learning the basics or a field tech brushing up on a procedure, VR is becoming a practical tool for delivering consistent, hands-on training in both classrooms and real-world settings.

A key player in bringing VR into HTM training is NVRT Labs. Originally conceived within the College of Biomedical Equipment Technology, NVRT Labs began as an internal initiative to explore how VR could fill hands-on training gaps. As demand surged, the college’s leadership team spun it off into an independent company about three years ago—freeing it up to collaborate widely with hospitals, independent service organizations, original equipment manufacturers, and educators across the country. 

“The biggest value proposition for doing training this way is that it’s successful, it’s repeatable, and it’s scalable,” says Matthew Bassuk, CEO of NVRT Labs. “We’re finding, from an efficacy standpoint, it’s really powerful. It’s really quality training. And you can walk away with skill sets in such a short amount of time that it’s just going to be the easiest and fastest way to do it.”

Inside the Virtual Training Library

At the core of NVRT Labs’ platform is a growing library of immersive training modules replicating hands-on procedures, offering exposure to the types of devices biomeds are most likely to encounter in the field.

Since its early work developing 10 modules for St. Petersburg College, the library has expanded to include various scenarios covering preventative maintenance (PM), electrical safety testing, component replacements, device rebuilds, and more. Examples include output testing an Alaris infusion pump using a Pronk Flowtrax, performing a full teardown on a Philips Epiq 7 ultrasound system, and replacing the X-ray tube in a Siemens CT scanner.

“Everything you’re doing with the headset on is exactly what you would do in real life,” Bassuk says. “If you’ve got to connect leads to the analyzer, then you’re connecting leads to the analyzer. If you’ve got to open up a panel using a screwdriver, then you’ve got to pick up a virtual screwdriver and open up that panel.”

While the modules cover foundational equipment frequently seen in entry-level biomed roles—like the LIFEPAK 20e defibrillator, GE MAC 5500 ECG, and Hill-Rom Advanta beds—they’re also beginning to reflect higher-level needs. Hospitals and independent service organizations frequently request custom modules tailored to their fleet. For example, after Alaris updated its infusion pump cleaning procedures, NVRT Labs began developing a corresponding module in response to customer demand.

Bringing VR Into the Field

Healthcare organizations are turning to NVRT Labs’ VR modules to onboard new technicians, support ongoing training, and meet evolving compliance needs.

Patrick Duncan, CBET, clinical engineering manager at Methodist Le Bonheur Healthcare, uses the modules to build confidence and muscle memory before scheduled PMs. For example, if defibrillators are scheduled for PM next month, he’ll ask technicians to go through the corresponding module once or twice in advance to refresh their skills. As a quality manager, Duncan says he can easily tell if techs are getting PMs done on time—but not necessarily if they’re doing them correctly. “That’s what keeps me up at night,” he says. “There’s a certain confidence level you have to build up to know you’re doing it, A, timely, and, B, correctly. That’s where this product helps.”  

He points out that the devices technicians interact with most often are also the ones most likely to cause harm if maintenance or repairs aren’t done properly. With VR, staff can practice on these high-touch devices, “and they’re not doing it in an environment where they’re going to damage any equipment or break anything,” he says.

Dayton VA Medical Center also incorporates VR as a refresher tool. Being able to brush up ahead of time has helped speed the workflow by reducing delays at the start of a job when technicians are getting reacquainted with a procedure, says Tyler Langdon, biomedical equipment support specialist and United States Air Force BMET veteran. 

Langdon also has found it helpful as an on-site tool. Because the headsets come in carrying cases, techs can bring them directly to the equipment they’re working on. If someone forgets where a component—like a circuit board—is located, they can put on the headset, walk through the module, and quickly find what they need. “It’s a faster way of also referencing the service manual,” he says. 

TRIMEDX, an independent service organization, has been putting the technology to work across several sites and notes improvements in technician preparedness, confidence, and performance. “Through these virtual opportunities, technicians can enhance their ability to manage and maintain medical equipment. This reduces errors while ensuring devices are functioning properly, directly impacting patient safety,” says Kelley Jacobsen, senior vice president of supply chain and shared services at TRIMEDX.

At the University of Miami Health System, Anthony McCabe, LSSBB, CHTM, PMP, CHFM, CHSP, executive director of clinical engineering and facilities regulatory quality and compliance, has been using NVRT Labs’ VR platform to help onboard and upskill technicians. “For our lower-level technicians coming in, it’s a good either refresher training or official first training with some of the modalities,” McCabe says. The fast turnaround of VR-based instruction has been especially useful in a system that promotes from within and must efficiently backfill open positions, he says.

The platform is also supporting the health system’s efforts to meet regulatory requirements. As the organization works toward ISO 13485 certification and navigates increasingly strict Joint Commission competency standards, McCabe says the ability to deliver standardized training—and document its completion—is essential. This approach, he adds, has helped strengthen both compliance and staff preparedness.

VR in the College Setting

Colleges are also integrating the technology to prepare the next generation of HTM professionals. At MiraCosta College in Carlsbad, Calif, Jeffrey Smoot, professor and curriculum developer in biomedical technology, has made VR training a core part of his 16-week program. 

The modules create a more realistic, tactile experience than traditional study tools. “They get a chance to actually see it in a virtual world and have the real haptic feeling. When they turn the screwdriver, they feel the resistance and low vibrations and different things,” Smoot says.

At the College of Biomedical Equipment Technology, president Richard “Monty” Gonzales says the VR platform has been especially valuable for remote learners. In a field with low program density and widely dispersed learners, VR has allowed the college to deliver standardized, skills-based instruction to students across the country—without requiring access to physical labs.

VR use is currently optional, but Gonzales says about half of students opt in, surpassing initial expectations. Approximately 150-200 students are actively utilizing VR as part of their training program.

Virtual reality is also helping the college launch a new biomedical imaging program. Developed in partnership with NVRT Labs, RSTI, and PartsSource, the seven-week course, expected to start in the second quarter, will blend online instruction, VR labs, and a one-week hands-on training component at RSTI in Ohio. Gonzales says the VR content was the “linchpin” that made this hybrid approach possible, enabling students to build core competencies in a scalable, cost-effective way before they ever interact with real imaging equipment. 

At Texas State Technical College, biomedical equipment technology instructor Terry Whitworth has turned to VR to give students access to equipment they otherwise wouldn’t be able to train on. Since reintroducing NVRT Labs’ headsets following a campus remodel, he’s had students complete four modules so far—all tied to equipment the school doesn’t have in its lab. “They can be helpful as exposure to high-end equipment that is very expensive and as practice on equipment that is very common for biomeds to work on,” Whitworth says.

To better gauge the effectiveness of VR versus hands-on instruction, Whitworth plans to run a small experiment. In an upcoming lab, half the class will use the LIFEPAK 20 VR module first, while the other half will start with the physical defibrillator. He hopes the results will reveal whether one method better supports learning.

Real-World Impact

For NVRT Labs’ Bassuk, one of the most compelling demonstrations of VR’s training potential happened at the 2022 AAMI eXchange in San Antonio. A group of students from St. Clair College received a briefing on contrast injectors. Afterward, they put on VR headsets and ran through a simulation of the PM procedure for the device.

The students were then asked who felt confident enough to perform the procedure on a real device. All of them said they were ready—so they headed upstairs and completed the full procedure in under two hours, according to Bassuk.

“You can put somebody that’s never seen this particular procedure in a headset, and in 15 minutes, they have a skill set that they didn’t have 15 minutes ago. That’s pretty remarkable,” says Bassuk.

Although NVRT Labs hasn’t conducted formal research studies of its own, Bassuk says experiences like that continue to validate what published research has shown about VR’s training value. He often points to two studies—one from UCLA and another from Yale—that evaluated the use of VR simulations among surgical residents.

In the UCLA study, novice medical students who trained on a VR platform for a tibial intramedullary nailing procedure performed significantly better than those who used a standard guide. The VR-trained group completed 63% of procedural steps correctly, compared to 25% in the guide group. They also scored more than twice as high on global performance assessments and showed greater improvement in instrument knowledge.

A separate randomized, double-blinded study from Yale found similarly promising results.² Surgical residents who trained on a VR simulator before performing a gallbladder dissection were 29% faster and made six times fewer errors than their non-VR-trained counterparts.

“There’s definitely a lot of compelling data,” says Bassuk. “We know that it’s extremely powerful.” 

What’s Next

Plans are already underway to shape the platform’s next phase. One potential addition: continuing education units (CEUs). Bassuk says NVRT Labs has submitted applications to the Advanced Certification Institute to offer CEUs for completing virtual modules. “It’s another modality for technicians to pick up a headset, go to training, get some kind of refresher training, and they’re getting that credit tied back to their professional profile,” says Bassuk. 

NVRT Labs is also beginning to explore augmented reality (AR) to support technicians in real-time, on-the-job scenarios. While VR is ideal for immersive training, AR could help guide users through procedures directly at the device—bridging the gap between simulation and hands-on service, says Bassuk.

Also on the horizon is a transition to a more flexible, app-based platform. Currently, VR content delivery relies on specific hardware, but NVRT Labs is working toward a system that would allow users to access training modules from a wider range of devices. Gonzales says this shift would reduce logistical hurdles, especially for remote learners, and help integrate VR training more fully into academic programs.

In the field, hospital-based users are eager for additional features. Methodist Le Bonheur Healthcare’s Duncan notes that multicasting—allowing supervisors to view what a technician sees in the headset—could support coaching. “If you think about it, I could be here at our corporate office, and I can have a headset at each hospital. I could just say, ‘OK, participant, we’re going to go training for an hour.’ And I actually could see what they’re seeing and help walk them through it,” says Duncan. “That’s what we’re hoping to get to.”

Meanwhile, users across both clinical and academic settings continue to await a broader range of modules that reflect the diversity of equipment used across HTM environments.

As demand grows, NVRT Labs’ next challenge may be keeping pace with its expanding audience. But for now, stakeholders agree that VR is no longer just a promising idea—it’s becoming a practical part of how HTM professionals learn, train, and grow. “This technology opens many new learning pathways for all levels of HTM professional development,” says TRIMEDX’s Jacobsen.

References

1. Blumstein G, Zukotynski B, Cevallos N, et al. Randomized trial of a virtual reality tool to teach surgical technique for tibial shaft fracture intramedullary nailing. J Surg Educ. 2020;77(4):969-77.
2. Seymour NE, Gallagher AG, Roman SA, et al. Virtual reality training improves operating room performance: results of a randomized, double-blinded study. Ann Surg. 2002;236(4):458-64. 

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Fueled by growth, the University of South Florida’s Department of Medical Engineering is expanding its lab space to support its growing community of students and researchers and meet public demand for biomedical engineers. 

Since launching its undergraduate program in 2019, the department reports it has more than doubled its student enrollment and faculty

Construction is underway to create three new research laboratories in the Interdisciplinary Sciences Building on the Tampa campus and enhance existing labs with new technology, including an advanced 3D bioprinter capable of creating biocompatible tissues and organs for regenerative medicine. Other additions include high-resolution microscopes, improved real-time imaging systems, and expanded cell culture facilities. 

“Even through the pandemic, we continued to grow,” says distinguished professor Robert Frisina, PhD, founder and chair of the department, in a release. “The renovations for our department are an important milestone for us.” 

Elevating Opportunities

For students like Victoria Johnson, a Judy Genshaft Honors College student studying biomedical engineering, the lab expansion will elevate her research capabilities and opportunities.

Johnson is developing a non-invasive pressure sensor for medical tubing. Her goal is to use the device to detect if chemotherapy has leaked into a patient’s surrounding tissue.  “What makes this project tricky is its non-invasive nature,” Johnson says in a release. “We cannot have any contact with the fluid, so we’re coming up with some creative ways to measure the pressure of the fluid through the tubing.”  

Johnson is one of 43 seniors currently designing prototypes in the medical engineering capstone course led by Associate Professor Souheil Zekri, PhD—a BME class that has grown each year since its first cohort of just five students in 2019. Among that inaugural group was Rachel Llewellyn, now an engineer at Boston Scientific. 

“It’s amazing to see how much the students have advanced and how much the department has grown,” Llewellyn says in a release. “I’ve stayed connected by returning each year to review capstone projects. The sheer size of the capstone class is incredible and comparing my capstone project to what today’s students are producing—it’s impressive.”

USF Medical Engineering Department Grows

A joint effort between the University of South Florida College of Engineering and the University of South Florida Health Morsani College of Medicine, the Department of Medical Engineering was established in 2019 following the Florida Board of Governors’ designation of the University of South Florida as a Preeminent State Research University. This designation awarded the University of South Florida an increase in reoccurring funding to support high-impact initiatives, such as the formation of the Department of Medical Engineering.

Since its launch, the department has grown from two full-time faculty members, including Frisina, to 14, with the next phase of expansion focused on securing funding to recruit at least three more full-time faculty members. Despite its relatively small size, the department has made an impact—producing 25 patents and publishing nearly 650 academic journal articles.

The research has spanned a variety of topics including how tissues, such as lungs, function over time, novel methods of drug and gene delivery to treat malignancies, significant hearing loss in longtime cancer survivors, unlocking mysteries of brain development, new systems for treating glaucoma and a method to create heart valve cells from stem cells. 

Hands-on Learning Opportunities

Associate Professor Albert Kim, PhD, is researching how to advance dental implants. In collaboration with the University of Pennsylvania and with $3.2 million in funding from the National Institutes of Health and National Science Foundation, Kim’s goal is to develop a smart dental implant designed to last longer and minimize failure rates, particularly for smokers and patients with diabetes as their implants tend to fail more frequently.

“We’re creating a dental bioelectronic implant with a built-in circuit and LED light source for light therapy,” Kim says in a release. “This approach aims to strengthen the gingival tissue, extending the lifespan of implants and reduce failure risks, which can be especially severe during the first year.”

With infrared light, not visible to the human eye, the inside of the implant will glow to create a bacteria-free environment and prevent infection. Kim and his students are currently conducting experiments to enhance the implant’s durability and hope to commercialize the invention soon.

Hands-on learning opportunities like those in Kim’s lab are what several of the students say have prepared them for life after graduation—equipping them with real-world skills that will be in high demand. The Bureau of Labor Statistics projects biomedical engineering jobs will grow 7% by 2033, outpacing the national average of 4% across all occupations.

Photo caption: Rana Saha, graduate research assistant

Photo credit: University of South Florida

Students who enroll in the Biomedical Equipment Technology program this fall at Texas State Technical College’s Harlingen campus will benefit from an expanded program with new resources.

“Students can expect more comprehensive, hands-on lab experiences that are designed to enhance practical and real-world problem-solving skills,” said Ray Longoria, Texas State Technical College’s Biomedical Equipment Technology program team lead in Harlingen, in a release. 

The program will have four instructors with field experience ranging from lead technicians to department managers. Eladio Jaimez, provost at the Harlingen campus, notes that the program is receiving state-of-the-art equipment and a remodeled space to emulate what students will experience in the industry.

Around 75 students will be accepted into the program in Harlingen this fall.

“We are proactively networking with industry partners to strengthen recruitment efforts,” says Leigh Ruiz, director of alignment for Texas State Technical College’s Biomedical Equipment Technology program. “By fostering these connections, we aim to enhance the alignment between our program and industry expectations. This will ensure our students are prepared for their careers.”

The program plans to partner with area hospitals to establish internships.

Summary:

Texas State Technical College’s Biomedical Equipment Technology program at the Harlingen campus is expanding this fall with new equipment, a remodeled learning space, and plans for industry partnerships. The upgrades aim to provide more hands-on, real-world training to better prepare students for careers in the field. The program is also working to establish hospital internships, strengthening connections between students and potential employers. Around 75 students will be accepted into the program as part of this expansion.

Key Takeaways:

• Potential Hospital Internships – The program plans to collaborate with area hospitals to offer internship opportunities, giving students practical experience in clinical settings.
• Upgraded Facilities for Hands-On Training – The program will feature state-of-the-art equipment and a remodeled space designed to simulate real-world biomedical work environments.
• Strengthened Industry Partnerships – TSTC is actively networking with industry partners to align training with employer needs and enhance student recruitment opportunities.

Photo credit: Texas State Technical College

Key Takeaways:

• Virtual reality labs provide students with advanced training on medical equipment and maintenance procedures.
• The program exemplifies TSTC’s push for cutting-edge education in fields like Biomedical Equipment Technology and beyond.

The Biomedical Equipment Technology program at Texas State Technical College (TSTC) in Harlingen has introduced a virtual reality training system developed and provided by NVRT Labs. Students use Meta Quest 2 virtual reality headsets in lab sessions designed to simulate real-world medical equipment scenarios.

Bridging Virtual and Hands-On Training

After completing virtual labs, students transition to hands-on sessions, working directly on the equipment. This training approach aims to provide new technicians with greater familiarity with medical equipment and maintenance procedures than traditional training methods typically allow.

TSTC’s Harlingen campus uses virtual reality technology to demonstrate its commitment to industry-relevant education that aligns with current technological trends.

RELATED: Developing HTM’s Next Leaders

Expanding VR Integration Across Programs

Biomedical Equipment Technology is the latest program at TSTC’s Harlingen campus to integrate virtual reality into its curriculum. Other programs using VR include Dental Hygiene, Drafting and Design, and Surgical Technology.

TSTC currently offers an Associate of Applied Science degree in Biomedical Equipment Technology at its Harlingen and Waco campuses, as well as an Associate of Applied Science degree in Medical Imaging Systems Technology Specialization at the Waco campus.

Over my 11-plus years in healthcare technology management, I have encountered many remarkable and accomplished individuals. However, during that time, it was hard not to notice one striking observation: the predominance of men in our field. Outside of a handful of women, it’s undeniable that our industry is very male-dominated. This is especially evident as you look higher up the ranks in companies, where women are notably scarce in leadership positions.

Encouraging Women to Pursue HTM Careers

There is an adage that says, “If you can’t see it, you can’t be it.” For women considering a career in HTM, the lack of visible female role models can be a significant deterrent. What would the draw be if they can’t see other women making a career for themselves or if there isn’t a strong female leader to look up to? How do we encourage more women to become engineers, aspire to manage a biomedical department, or even run a service company if there aren’t role models paving the way?

Inside WIL

WIL operates as a private LinkedIn group where we create a supportive and open environment for women in HTM. We feature a weekly blog post called ‘WAR (Women Are Remarkable) Story Wednesday,’ where we spotlight individual journeys within the industry. Hearing how someone overcame adversity, triumphed in their achievements, knocked through roadblocks, or even just made the decision to make a change can serve as a roadmap of inspiration or guidance for someone else.

Mentorship is a core component of WIL’s mission. We actively encourage members to seek out mentors or become involved in mentoring others within the group. By creating a network of diverse and talented women from all aspects of the industry, we hope to provide various pathways to success.

WIL has grown steadily since its inception last year. Currently the LinkedIn group now boasts over 230 members, and we continue to see new states added to our map almost daily, reflecting the ever-growing reach of the network. The outpouring of support from both men and women has been overwhelming and is a key factor in the rapid growth we have seen.

Growing Female Leadership in HTM

The board and I have been invited to participate in numerous podcasts, and AAMI has been steadfast in their support by hosting a networking event at their conference, where more than 50 members were able to gather, as well as providing us with a platform to amplify our mission through the virtual studio. As we continue to grow, we look forward to adding more opportunities for women to come together, spotlighting our members, and committing to the vision of uplifting one another to make us all stronger.”

As the industry evolves, we are witnessing a tangible shift, evident when you attend the shows and read posts on social media. More women are entering HTM, and you are beginning to see more females assuming leadership roles in our industry. Women are speaking up, having their voices heard, and, more importantly, companies are listening. Female attendance is rising within various biomed and imaging training programs, and women are now sitting at the table during executive-level meetings.

If we want to make a difference for future generations of HTM professionals, we need to be it now, so they can see it tomorrow. WIL is dedicated to making this vision a reality and proving that it can be done!

April Lebo is vice president of demand generation at Probo Medical. Questions and comments can be directed to editor@24x7mag.com.

24×7: Can you please share a little bit about your role as project manager at Seder Group?

Khalid Ziada: As a project manager at Seder Group, I am tasked with leading a diverse team of 91 professionals from various disciplines and nationalities in managing and coordinating the maintenance, repair, and calibration of over 26,000 assets across three university hospitals affiliated with King Saud University Medical City (KSUMC), which together have a capacity of 1,585 beds.

24×7: What inspired you to start noting the names of professionals and experts in the field of clinical engineering?

Ziada: As I advanced in my clinical engineering career and prepared for certifications like CHTM and CCE, I started compiling a list of influential professionals I encountered along the way. This list eventually grew to include 65 notable experts whose work significantly contributed to the field. Upon recently rediscovering this list, I recognized its potential value to my professional network, prompting me to consider sharing a carefully reviewed and refined version on LinkedIn to benefit my peers and colleagues.

24×7: What criteria did you use to update the list, and how did you ensure the inclusion of significant contributors to the field?

Ziada: I followed six main criteria in updating the list, and I don’t claim that these criteria are based on a strict scientific or methodical approach but rather on personal experiences and observations in this field. I acknowledge that this may have led to the omission of some significant contributors, as some colleagues have pointed out in the comments on the LinkedIn post. These criteria include:

• Published Works: I prioritized individuals who have authored or co-authored essential reference books in clinical engineering.
• Scientific Contributions: I considered professionals who regularly publish influential articles in well-known journals and magazines like 24×7 Magazine and The Journal of Clinical Engineering.
• Educational Impact: I included experts who have significantly contributed to the education and mentoring of future engineers, particularly those who have delivered lectures, workshops, webinars, and contributed to professional certification courses.
• Leadership Roles: Professionals who have held leadership positions in respected organizations like ACCE, AAMI, ECRI, and WHO were also included, as their roles often shape the direction and standards of the field.
• Innovative Research: I recognized individuals who have developed methods and theories in medical device management or conducted pioneering research that has led to advancements in clinical engineering, such as Dr. Larry’s method for medical device risk classification.
• Community Engagement: Finally, I valued those who have been active in fostering community and professional networks, sharing knowledge, and promoting collaboration among clinical engineers through social media, conferences, and professional associations.

By using these criteria, I aimed to ensure that the list reflects a wide range of contributions, from educational and leadership roles to research and publication, while also acknowledging that my perspective may have influenced the selections.

24×7: How do you see the impact of educational contributions and leadership roles in clinical engineering when considering experts for your list?

Ziada: When selecting experts for my list of clinical engineering professionals, the impact of their educational contributions and leadership roles is a key consideration. Many of these individuals have made significant strides in both areas.

For instance, Toby Clark is highly regarded for his leadership at the University of Vermont, where he directed the Biomedical Engineering Technology program. Frank Painter is also highly respected for his educational contributions, particularly through his work as a clinical engineering professor at the University of Connecticut. His influence extended through his leadership with the American College of Clinical Engineering (ACCE), where he served as president.

Binseng Wang has made extensive contributions to clinical engineering literature, authoring several influential texts and playing key roles in organizations like AAMI and ACCE, helping to shape industry standards. Similarly, Matt Baretich combines his deep knowledge with leadership in consulting, advising healthcare organizations on key issues related to clinical engineering and technology management.

Larry Fennigkoh has made significant contributions through his research in medical device risk management, establishing himself as a thought leader and educator. Arif Subhan has contributed through his regular writings in industry journals like the Journal of Clinical Engineering, while also playing a leadership role in certification programs for clinical engineers.

Adriana Velazquez is recognized as a global leader in medical device safety, having worked with the World Health Organization (WHO) to develop international standards and guidelines. Her leadership has had a global impact, influencing healthcare technology management worldwide.

And of course, these experts are just a few examples among many others in the field.

24×7: What challenges did you face while compiling and refining the list of professionals in clinical engineering?

Ziada: I faced several challenges. One of the primary challenges was ensuring the list’s inclusivity and accuracy. Given the vast and diverse contributions within the field, it was difficult to capture all significant contributors.

Another challenge was the subjective nature of the selection process. While I aimed to base the list on clear criteria such as educational contributions, leadership roles, and published works, personal biases and limited access to comprehensive data might have influenced the selection, leading to the possible omission of some deserving professionals.

Additionally, balancing the inclusion of well-established figures with recognizing up-and-coming professionals required careful consideration. The final challenge, which was considered somewhat funny, was finding recent and clear photos of these professionals.

24×7: What’s exciting you most about the clinical engineering field right now?

Ziada: Right now, what excites me most about the clinical engineering field is the rapid advancement in healthcare technology, particularly the digital transformation, and the growing integration of AI and machine learning into medical devices. These innovations are transforming the way we approach patient care, making it more personalized, efficient, and accurate.

Additionally, the increasing focus on cybersecurity for medical devices is another thrilling area, as it challenges us to protect patient data and ensure the safety of healthcare systems in an increasingly connected world. The potential to contribute to these cutting-edge developments and witness their direct impact on improving patient outcomes is incredibly motivating.

24×7: How does the Dental Equipment Technician Summit cater specifically to the needs and interests of biomeds?

Darrine Miller: UptimeServices (a division of UptimeHealth) is hosting the Dental Equipment Technician Summit being held in Nashville, Tenn, on October 3–6. The Summit offers a comprehensive platform focused on the Dental Medical Device industry, providing valuable information on careers, education, and training opportunities within this specialized field.  Facilitating biomed technician engagement with industry leaders will allow biomeds to expand their knowledge of the excellent career potential in this unique and challenging sector of the Healthcare Technology Management (HTM) industry.  

This year marks the first time biomed/HTM professionals are invited, and the excitement is substantial.  By attending the Summit, biomeds will gain insights and resources to further their expertise and advance their careers with an enhanced understanding of the Dental Equipment sector.  With all vendors, speakers, and training sessions focused on dental equipment, the Summit aims to equip biomeds with the confidence, information, and knowledge they need to branch out into the dental device industry.  

The Summit also seeks to bridge a perceived gap between HTM in general and dental equipment technology specifically. biomeds in the military, for example, often work on a variety of equipment, medical and dental, without drawing an unnecessary distinction between the types of medical industry.  This year’s Summit will highlight the similarities between the two and will demonstrate how the skills and knowledge acquired in HTM as a whole are congruent with, and readily transferable to, applications and careers in the field of dental equipment technology.  

By connecting biomeds with equipment manufacturers and dental service technicians, this year’s event will foster an environment where professionals can “talk shop” and recognize the parallels and overlaps between their respective specializations. This cross-industry dialogue will help demystify dental equipment for those who may not have specialized in it before and broaden the understanding and capabilities of biomeds in handling dental equipment.  By focusing exclusively on dental equipment, the Summit will result in an increased knowledge of the dental equipment industry and aims to ensure that biomeds leave with an understanding of how they can expand their customer and equipment base, as well as potential income, with the skills and knowledge necessary to succeed and grow in this sector. 

24×7: What role will the College of Biomedical Equipment Technology play in the new accredited program for dental equipment repair technicians, and how will this benefit biomeds?

Miller: The College of Biomedical Equipment Technology (CBET), an accredited educational institution, plays a crucial role in the new accredited program for dental equipment repair technicians, particularly through its partnership with UptimeHealth, which began a little over two years ago. This partnership emerged from the need to address the shrinking workforce of knowledgeable repair technicians, and other talent pipeline challenges, in the dental equipment field. Together, they have focused on designing a unique, industry-specific education and training program aimed at filling this gap.

CBET has been instrumental in creating a highly valuable technical training program specifically tailored for dental equipment repair technicians. This Dental Equipment Repair Technician (DRT) Certificate program serves both new entrants to the field, with limited or even no experience, as well as qualified biomeds seeking to expand into the dental equipment field.  The curriculum includes both theoretical education and hands-on training, ensuring that participants gain practical experience and in-depth knowledge relevant to dental equipment repair.  

While theoretical education is delivered online via a comprehensive learning management system (LMS), CBET has also contributed to the construction of a state-of-the-art training facility in San Antonio, Texas. Fully equipped with the latest tools and technologies necessary for comprehensive training, this advanced infrastructure provides an optimal learning environment and allows biomeds to gain practical experience and in-depth knowledge, which are essential for mastering the intricacies of dental equipment repair.

Biomeds will benefit significantly from this collaboration. Access to specialized education and training to enhance their current skills and knowledge in the field of dental equipment repair will allow them to enter a different vertical within the medical device repair industry, which has a high demand for qualified, educated technicians. The program not only equips biomeds with the necessary technical skills but also opens new career opportunities, while also addressing the critical need for skilled professionals in the dental equipment sector. 

24×7: What opportunities and resources will the summit and the accredited program offer to HTM professionals seeking to expand their expertise in the dental industry?

Miller: The Dental Equipment Technician Summit provides a wealth of opportunities and resources for HTM professionals to expand their expertise in the dental industry. This event serves as a unique platform where technicians and HTM companies can explore significant opportunities within the dental sector and gain valuable insights into the business potential of the dental industry, as well as its specific demands and growth areas.

For individual participants, the Summit offers the chance to earn Continuing Education Units (CEUs) through a variety of training sessions. These sessions are designed to enhance skills and knowledge in dental equipment repair and maintenance, providing practical, hands-on experience with the latest technologies and techniques. Additionally, the Summit aims to connect HTM professionals with numerous manufacturers that offer free courses through UptimeServices. By integrating these professionals into the UptimeServices system, the Summit ensures they can quickly get up to speed with the necessary skills and knowledge to expand or transition into the sector with success.

As noted above, CBET will shortly introduce an accredited Dental Equipment Repair Certificate program.  This program additionally aims to provide a structured path to obtaining AAMI certification. For those interested in further education, CBET also provides upper-level degree programs, as well as a comprehensive range of courses for specializations and upskilling. This combination of practical training, certification opportunities, and advanced educational pathways ensures that HTM professionals will have access to the comprehensive resources they need to succeed and advance in the dental industry.

24×7: How can biomeds leverage their skills to command higher rates in the dental industry while remaining cost-effective for dental practices?

Miller: UptimeHealth and CBET are collaborating to create pathways for technicians to upskill, targeting the unique demands of the dental industry. biomeds can command higher rates in the dental industry while remaining cost-effective for dental practices by leveraging their existing skills and expanding their expertise in dental equipment repair. Additionally, the national per-hour rate in the dental industry is higher than in the general medical field, and the transition requires less specialized equipment, which makes the entry to dental industry affordable for the biomed and cost effective for dental practices.

With their background in basic troubleshooting, electronics, and understanding of air and fluid dynamics, biomeds are well-prepared to introduce rigorous preventive maintenance practices to the dental field. This is crucial as the medical industry sets a high standard for device compliance, a standard that can significantly benefit dental practices.

By gaining expertise in dental equipment repair and maintenance through programs offered by UptimeHealth and CBET, biomeds can also provide specialized services that justify higher rates. These specialized skills enable them to offer value-added services, ensuring dental equipment is well-maintained and operational, thereby improving the quality of patient care. This, in turn, helps dental practices save money over time by reducing equipment downtime and the frequency of costly repairs.  Also, well-maintained equipment enhances the overall patient experience, contributing to the practice’s reputation and efficiency. By ensuring that dental practices run smoothly and efficiently, biomeds can become invaluable assets, commanding higher fees by also enhancing practice efficiencies. 

The approach taken by UptimeHealth and CBET ensures that the technical workforce is of high quality, benefiting both biomeds and dental practices. This symbiotic relationship elevates the standards of dental care and maximizes the economic benefits for all parties involved.

24×7: Can you discuss the various industry players supporting the dental equipment technician field and how this collaboration enhances opportunities for HTM professionals?

Miller: UptimeHealth and CBET’s collaboration among various industry players is significantly enhancing opportunities for HTM professionals in the dental equipment technician field. Key supporters include prominent Dental Medical Device Original Equipment Manufacturers (OEMs) like A-Dec, Air Techniques, DentalEZ, and Midmark. These manufacturers are actively involved in supporting the development of an accredited training program tailored to meet the specific requirements of their equipment. Our discussions with these organizations focus on aligning the training with the unique needs of their products, ensuring that technicians are well-prepared to handle the latest technologies and maintenance procedures.

In addition to OEMs, we are collaborating with Dental Organizations (DOs) across the nation. This partnership aims to improve the operations and services provided by DOs, thereby enhancing the opportunities available to HTM professionals. By integrating the needs and insights from both OEMs and the DOs, we are creating a comprehensive training program that addresses the full spectrum of skills required in the dental equipment field.

Our efforts are also directed towards expanding awareness and opportunities within the broader HTM industry. This involves ensuring that professionals have access to resources and training specifically tailored to dental equipment, thus broadening their career prospects. The enthusiastic response from manufacturers further supports this initiative, as they offer training materials, service manuals, and ongoing training opportunities, including factory certification classes, as well as access to parts and equipment to enable technicians to grow their business effectively.

The support and active participation of these major industry players substantively contributes to the training HTM professionals need to align their skills with industry requirements. This active engagement opens additional career opportunities and substantially enhances the availability of quality continuous learning and skills development opportunities. 

Overall, this collaborative effort amongst UptimeHealth, OEMs, national DOs, and our training program enhances the quality of dental care and patient outcomes. It fosters a stronger and more efficient healthcare system, with HTM professionals being better equipped and more knowledgeable. The industry’s commitment to supporting ongoing training and development is a testament to the importance of skilled technicians in maintaining high standards in dental care.